Manual order management in AliExpress

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Although AliExpress is betting very hard on the Spanish market,its recent immersion still faces some challenges such as order management. And it’s that for now, the Asian giant does not offer storage and logistics solutions of the Amazon FBA style, which means that the Sellers have to manage their own orders, choosing between integrating them from the platform with some module to the seller’s online store - there are already modules available for Prestashop, Magento or WooCommerce -, or do it manually or in a lot.

And as the batch or module options are simpler, in this post**We’re going to focus on explaining manual order management.**And we’ll start from the beginning, that is, from the time an order notification comes in.

1. We must know that the order notification will enter the account’s main mail account, with which you will log in in in AliExpress.

2. It is important to manage it as soon as possible, as this will affect the performance of the account, and therefore, the positioning of the store in the marketplace. Furthermore, even if we have initially set the time limits for preparing orders, the best is to prepare all orders as soon as possible, in 2-3 days maximum, so that we can reach the required ratios to be able to appear on the AliExpress page in Spain, AliExpress PLAZA.

3. Once the order has been received, we enter with email and password and at the top, in order.

Orders > All orders

When one order comes in, it appears like this:

We will just have to press Send and then add the tracking number.

This is to inform the AliExpress platform that we have sent the order to the buyer, it is very important, since if we do not communicate it, AliExpress will DEVOLVE the money of the purchase to the customer, even if we have already sent the article.

It is also important, before sending the order,confirm on the platform that the next button of the bottom image is still active, by “double check” that we have not exceeded the time of shipping management

In Youtube channel of AliExpress Universityand there are resources that will also help you understand the whole process

Cancellations of orders, valuations and disputes.

Order management does not end with sending the article, There is a whole case-matter applied to the subsequent processes that we must take into account.

The first thing to highlight is that We can have a cancellation of an order that has entered our account, So, you have to keep an eye on the platform’s notifications, as even if we have the automated orders through Prestashop, Magento… modules can get the platform’s notifications as cancellations or disputes, which you have to answer because, in addition to affecting our positioning and performance as a seller, we can lose the amount of the product and the product.

Recently, AliExpress informed us of a new change in its shipping management policies. In principle this change means nothing more than the obligation to accept or reject the request for cancellation of the order within 72 hours after the customer requests cancellation, which will not be accepted until the seller accepts it or until 72 hours are passed without being answered.

Therefore, if the customer requests the cancellation and we have already sent the product, you only have to refuse the cancellation, indicating the following number of the shipment in the cancellation rejection form.

It should also be borne in mind that, even if the order is made without incident,it is important to value the buyer, to enhance the receipt of ratings back in our seller account, As these ratings will encourage and help customers to choose us as sellers. In this respect, note that messages can also be automated after purchase, so we have it very easy to maintain a smooth and effective communication with our customers. In addition, respond to the ratings our buyers offer us, be they good or bad, always reflects a picture of professionalism and confidence that customers appreciate.

Disputes are the disagreements that may arise in any transaction. In AliExpress, these sales disputes - buyer, you have to manage them in maximum 5 days (can be a minimum of up to 3 working days) because we risk losing the money of sales that enter into disputes, as always, losing positioning or closing the account if we have many disputes.

These are aspects after the first stage of order management that need to be managed as they are fundamental to our performance and our brand image.

In Sitelicon Ecommerce Services We’ve been working with AliExpress Since its arrival in Spain (as a neural point for sales in Europe). We have worked with dozens of sellers and thousands of products helping to develop this very essential point of sale. We have been part of it since its very creation of the AliExpress Mentor Network.